Case Study: Arohanui Hospice

A 30% saving on cleaning supply costs and total lift in hygiene level

How did we achieve this?

  1. The first thing we did, was an audit of the hospice and here is what we found:

  • Large range of cleaning chemicals being used
  • Some OSH hazards i.e. no lids on dishwasher chemicals and hand written labels
  • No covers on laundry pumps (i.e. poorly maintained)
  • A poor quality paper towel being supplied
  • Being charged freight
  • Being charged for staff training
  1. We then went on to find out what was Important to the Hospice:

  • Budget
  • Systems i.e. Chemical dosing systems
  • Infection control
  • Staff training
  • Regular service calls
  1. The next step was the implementation.

We installed all new paper towel, toilet roll and soap dispensers throughout at no cost to the hospice. It’s important to note we helped manage their old stock out so that there is was no wastage.

The paper towels we use are from Asaleo, the largest paper manufacturer in the world. We use their product to get the end use cost down for the customer. Where the hospice was using 3 – 5 sheets to dry their hands they now only use 1 – 2 sheets.

All the hand care products use through the Hospice are from Deb (now SC Johnson Professional), who are the largest away from home soap company in the world. The Hospice have noticed an increase in people using the hand sanitisers (which is great for infection control) due to the product being nicer to use.

All the chemicals used throughout the Hospice come from Ecolab – the World’s largest chemical manufacturer. We were able to minimize the product range and put dosing systems in place to control end use costs.

To complement the install, staff training was done on the use and safety of the chemicals put into place. (At no cost to the Hospice).

Our Account Manager Shaun calls monthly to:

  • Do a service report on the kitchen dish washer
  • Maintain laundry pumps
  • Touch base with head house keeper to make sure all is ok.

So by supplying the right products, systems and knowledge, we were able to lift hygiene levels and save the Hospice 30% on supply costs. Allowing them to put the extra money saved where it’s needed the most.

After a reviewing proposals received from Cleaning Suppliers in the market place we identified that BOS Cleaning Service proposal would provide Arohanui Hospice with value for money supplies and services by introducing new systems and a smaller range but fit for purpose cleaning products. In the first year our hygiene level went up, but our costs went down. We managed to save 30% overall on our total cleaning supplies budget. Having value for money products and services is always beneficial and important to Charity organisations like ourselves. Shaun and Michael put a lot of work and effort into making this happen for us.

Gail Savage, Director Finance & Corporate Services- Arohanui Hospice